You know, I have heard a lot of horror stories in my 25+ years in this hobby, and have experienced a few screw ups myself, especially as a little kid. But sadly, I think the business part of the hobby sustains itself mostly through these uninformed ignorant newcomers contained in these horror stories. If the hobby were only filled with people who knew what they were doing, and they kept fish obscenely healthy, LFSs wouldn't sell nearly half as many fish as they currently do. Sad to say, LFSs make a lot of money through people venturing in and out of the hobby, fish dying through inept care and bad information, which is probably a very cynical point of view, but is it far from the truth?