I do not trust any big box store when it comes to animal source and in-store care. Let's face it, they are not there to socialize an animal or to entertain them, they are there for one reason and that is to make a buck. The same can be said for many LFS and you can identify the stores that want to make money and those that take the hobby serious and want to make money at it.
Those of us in the hobby are far more sensitive to improper care than the average person on the street. When we run across what we consider to be inappropriate care we sound off on our forums and should instead be sounding off to the local enforcement agency that handles these claims. If you have not contacted an agency, you shouldn't complain here as you are not a part of the solution. Linking a found news item is not the same thing and I see no harm in it since it is a part of public information.
Don't get me wrong, I am as outraged as you are, yet I find action to speak louder than complaining. Please, take appropriate action and file according paperwork. If you don't want the involvement, then don't complain here either. 99% of the time there needs to be consistent legitimate complaints filed so an investigation can be started.One complaint may not get it done but repeated complaints by several will catch someone's attention. Never, never threaten the store with action, it just makes you look bad. Let investigators handle that.